Francesco

As a specialist in Debt Recovery Campaign Management, I offer expertise in the technical realm, particularly in setting up robust telephony infrastructures. My focus lies in designing and implementing outbound dialing systems, including predictive dialers, to optimize agent productivity and streamline debt recovery processes.

Additionally, I have aptitude for implementing metrics systems tailored to call center based on Asterisk (Freepbx, Issabel, Yeastar).

Furthermore, I specialize in develop custom dialplan based on specific requirements of debt recovery campaigns.

I like to solve issues or find a solution for a specific requirement the customer needs; just try to share one and I'll consider to investigate on it (but try with the harder ;)